FAQs

/FAQs/
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Can ezDebt help me if I am in Cape Town?

ezDebt operates nationwide, telephonically or online. However, you can visit us at our Cape Town offices. For more details click here We operate nationwide, from a central office in Parow as common practice, as all banks operate from central offices. Operating from one place helps ezDebt better control business processes and develops them when the [...]

By |July 5th, 2017|0 Comments

What is the difference between debt review, administration and sequestration?

Debt review, Administration and Sequestration are viable debt solutions, however, Debt Review is the only option offered by ezDebt to South African consumers struggling to make their debt repayments are faced with financial difficulty. Debt review, Administration and Sequestration are viable debt solutions, offered by ezDebt to South African consumers struggling to make their debt [...]

By |July 5th, 2017|2 Comments

Can I exclude bonds (home loans) from debt review?

ezDebt does not recommend that you exclude your home loan from the debt review process. The National Credit Act implemented the inclusion of your home loan in the debt review process, to assist consumers with keeping their homes. The NCA requires that all debt agreements are included in the debt review. The National Credit Act [...]

By |July 5th, 2017|0 Comments

Do I have to attend an interview in order to apply for a debt solution?

A formal interview conducted on the ezDebt premises is not required in order to purchase a debt solution. Most debt related processes can be handled over the phone, however, certain documents need to be signed by clients and returned to the debt counsellor. Signing up for one of ezDebt effective and trustworthy debt solutions is [...]

By |July 5th, 2017|0 Comments

What is the maximum number of years that a person could be on debt counselling?

There is not a maximum period of time, although debt counsellors try to get matters to solve in a time that is not excessive. The time period depends on how much debt you have, the interest rate and how much you can pay back each month. By paying back more the debt should reduce faster. [...]

By |July 5th, 2017|0 Comments

What if I am under debt counselling and I am sent legal documents?

Clients must notify ezDebt immediately, by calling 021 180 4554. The documents may be an S129 letter informing the client that legal action has started, or a summons has been submitted. ezDebt expert debt consultants will be able to assist you in taking the right course of action.The documents may be a S129 letter informing [...]

By |July 5th, 2017|0 Comments

What do I do if I am under debt counselling and a credit provider phones or harasses me?

ezDebt suggests that clients advise the credit providers that they have applied for debt review in terms of section 86 of the National Credit Act. If the credit providers ask for proof, clients will be able to show them their ezDebt receipt. If the credit providers ask for proof, clients will be able to show [...]

By |July 5th, 2017|0 Comments

What happens if I miss my monthly repayments when I am under debt counselling?

If clients miss a monthly repayment, the credit providers will terminate the client’s debt review and start legal proceedings, which will include judgements and garnishee orders. If clients are struggling to make their monthly repayment, it is best that they contact ezDebt client services immediately, in order for ezDebt to advise the credit providers of [...]

By |July 5th, 2017|0 Comments

If I am under debt counselling, can I get a job overseas?

Clients are able to move and work overseas, however, ezDebt insists that clients advise them beforehand. As long as clients continue to make monthly payments, they can stay on the debt repayment plan.

By |July 5th, 2017|2 Comments

When I am under debt counselling, how much will I have to pay to the credit providers each month?

A trained ezDebt consultant will go through the client’s budget and advise the client on the optimal affordable amount which is available to pay credit providers. This amount will be determined after the clients living expenses and those of their dependents, have been accounted for.

By |July 5th, 2017|0 Comments